FULLY MANAGED

Why would you implement Simply Support IT  Fully Managed (SLA1)?

  • SLA 1 provides peace of mind through the total management of all aspects of a customer’s IT system.
  • Simply Buy IT will assess the business requirement of its IT system(s). The outcome is an agreed Service Level Agreement 1 covering the implementation of a tailored business focused Fully Managed support contract.
  • Fully Managed means a focus on ensuring:
    • Business Continuity
    • Disaster Prevention (and Recovery)
    • Resilience Management
    • Latest technology advice
    • future-proofing

Rhetorical question?

To what degree will my IT Department be able to maintain our current and future IT systems? It may be worth reflecting on:

  • IT skills – current/future need
  • Fully Managed as an extension of your existing infrastructure
  • Budget and manpower pressures
  • Highly qualified engineers and supporting Partner Network

FULLY SUPPORTED

Parts Replacement and Engineer (SLA 2)

Simply Buy IT believe in simplicity, flexibility and tailored support solutions to meet your business needs

This Service Level Agreement (SLA2) is geared to support our customers. The level of support will depend on the customer’s IT strategy. With multiple SLA options across one estate and vendor options

Requested Replacement parts are delivered to the customer site in line with one of the agreed contract options:

  • 24/7
  • 8/5
  • NBD
  • Extended warranty on EOL equipment

As part of an SLA, a Simply IT Support Engineer can carry out the installation.

These options are designed to provide choice in addressing possible budgets or exposure in fulfilling the business demands of the IT.

Simplicity by a pro-rata of all vendor start and finish dates across the estate into one for ease of management.

The Simply Buy IT Partner Network provides multiple storage locations and local engineer globally

SUPPORT PORTAL

Managing the Customer Estate

Simple! The Simply Buy IT Partner Network underpins all aspects of the Service Levels and the benefits of the Support Portal.

In analysing our customer business needs, Simply Buy IT has developed a skill-rich multi-disciplined technical team.

This team has the skills, capability and capacity to support the IT range from desk top systems to major Multi-Vendor estates.

Significantly, the full range encompasses support for EOL equipment, Networking, Servers & Storage and Data Centres.

Need something special? Just ask!

WHY USE SIMPLYBUYIT?

Keeping in Touch!

Simply IT Support believes in good effective estate management.

Good clear unambiguous communication is key. The simply IT Support strategy addresses this by:

  • Telephone Calls to Simply IT Support are answered by qualified engineers
  • A Support Portal providing its customers with the ability to access information relating to their estates including SLAs, installed kit, part numbers etc.
  • Network Operating Centre (NOC) for ease of management

Why work with us

Fully accredited

All of our consultants and engineers are accredited to the highest level. We’re a company dedicated to training and certification, ensuring that all of our team are always at their very highest standard.

We cover all Technologies

We’re experts across most aspects of IT and communications, meaning our services can offer a fully integrated solution.

No hidden costs

We promise that with us, there’s no hard sell, no hidden costs or obligations – just clear, transparent prices.

Wrapped Round Services

We Discover, We Define, You Sign off, We Supply, We Install and We Fully Support. At Simply Buy IT we provide a Fully Wrapped Round Service meaning we provide support from start to infinity.